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  1. Replies
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    Hi tuanhuylink - The problem is most likely that...

    Hi tuanhuylink -
    The problem is most likely that his headset and C3s noise cancellation / audio detection are working against each other, causing odd clicking and popping. Disabling one or the...
  2. Thread: Is C3 down?

    by sshen
    Replies
    19
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    6,643

    At the moment, yes. What version of C3 are you...

    At the moment, yes. What version of C3 are you using?
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    Hi Shalindra - We think this might be due to...

    Hi Shalindra -

    We think this might be due to competing echo cancellation. Are you running any other audio capture software at the same time, or does your microphone have an active noise reduction...
  4. This feature had been dropped due to problems...

    This feature had been dropped due to problems with some games. We are looking at better ways to address this issue - stay tuned!
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    @Conquer0r - can you submit a request via the...

    @Conquer0r - can you submit a request via the Contact Us in the forums, to initiate a support ticket from your email address? We can follow up with you there. Your ISP may be blocking the content...
  6. I'm not sure what version that got introduced,...

    I'm not sure what version that got introduced, but it's certainly plausible. Let's go with that :)
  7. I believe this setting is a permanent global...

    I believe this setting is a permanent global setting. You can disable (or re-enable) the behavior by going to Settings->General, and it should be labeled "Disconnect from idle channels". Please let...
  8. Replies
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    12,948

    It should be noted that old versions that worked...

    It should be noted that old versions that worked while the SSL certificate was expired would be using a less secure method of communicating with our servers - it's fine, but not recommended.

    This...
  9. Thread: Is C3 down?

    by sshen
    Replies
    19
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    6,643

    Apologies for the inconvenience, all. The SSL...

    Apologies for the inconvenience, all. The SSL certificate should now be updated across the board. Please let us know via the Contact Us link at the bottom if you are still unable to log in.
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    Our voice servers are currently running with an...

    Our voice servers are currently running with an SSL certificate that expired yesterday. When that's updated (see this thread), you should be able to log in again normally. You may need to force...
  11. Thread: Is C3 down?

    by sshen
    Replies
    19
    Views
    6,643

    We're experiencing a problem with our SSL...

    We're experiencing a problem with our SSL certificate - we will be updating this ASAP.

    We're alive, but did not successfully get our new SSL certificate installed - the old one expired late...
  12. Thread: HotPink theme

    by sshen
    Replies
    2
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    7,773

    Hi Shadixx - The instructions for installing a...

    Hi Shadixx -

    The instructions for installing a theme are found in one of the sticky posts for this forum, here: Instructions for installing themes into C3. Hope that helps!
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    Hi mythicknight14david - Can you send us your...

    Hi mythicknight14david -

    Can you send us your latest application log to c3-issues at vivox.com, so we can investigate further? This can be found in %TEMP%\VivoxLogs\

    Thanks!
  14. Hi Thrabalen - what version of C3 are you using,...

    Hi Thrabalen - what version of C3 are you using, and did this start after upgrading to that version, or after some other change in C3 settings? It may also be helpful if the next time this happens,...
  15. Replies
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    5,086

    Losing microphone after several minutes

    For those of you experiencing a problem with your microphone getting quieter to silent over the course of several minutes of talking, we're working on a fix. The issue is centered around headsets...
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    4,668

    We're having some trouble identifying the problem...

    We're having some trouble identifying the problem from here - can you email c3-issues at vivox dot com with the latest files in these directories?

    %TEMP%\VivoxLogs
    %TEMP%\Vivox\Dumps\c3

    Thanks!
  17. Replies
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    4,333

    C3 should try to to start wherever it was last...

    C3 should try to to start wherever it was last positioned, except for the login screen, and unless the monitor it was on isn't connected when it starts. If this is not working for you, please send...
  18. Replies
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    4,668

    @liquidator - We're looking into this now. Were...

    @liquidator - We're looking into this now. Were you previously able to use C3 on a different version?
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    Some progress - the UI behaves a bit better using...

    Some progress - the UI behaves a bit better using DirectX - installing d3d10 on two of our boxes here makes the login screen show up more reliably. Installing wininet and wintrust gets past a couple...
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    I don't know if pulseaudio works any better or...

    I don't know if pulseaudio works any better or worse with wine, but figured it would be a data point to pass along, so we can figure out our test cases when we get back to supporting Linux properly....
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    I'll try to identify a list of additional bits...

    I'll try to identify a list of additional bits that PoL needs to add to get it working - I think winetricks may be required, not sure what else. Our development group tends to merge their PoL images...
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    Our voice communication layer has let its Linux...

    Our voice communication layer has let its Linux support lapse due to historical lack of interest from our other customers. We're currently looking at other additional platforms, though those mostly...
  23. Replies
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    8,237

    It's been awhile since this post, but I think a...

    It's been awhile since this post, but I think a majority of these requests have at this point been addressed.

    1) Enable/disable audio on a private chat was added to C3 late last year
    2)...
  24. Replies
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    12,376

    Hi SmeeMe - What error message(s) do you see...

    Hi SmeeMe -

    What error message(s) do you see when you click on the link?
  25. Thread: 0.6.16 Release

    by sshen
    Replies
    0
    Views
    6,077

    0.6.16 Release

    We've published a new release, 0.6.16! (yes, we skipped publishing 0.6.15, for various reasons)

    This release includes updated audio libraries to improve audio quality and speech detection.
    This...
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