Effective March 25, 2009
Some or all of this information may be collected in the course of using the C3 application:
Electronic identification data:
Crash data - if the application crashes it posts additional data to help us resolve the crash
Report Issue data - if a user reports an issue we gather additional info to help understand and resolve their issue:
In general, Vivox uses the information it collects to provide services to you, to help understand who uses the services, to improve the services, and to contact you for customer service [and billing] purposes.
We may use return email addresses to answer the email Vivox receive or to deliver requested services to you.
We may use contact information provided via registration pages to periodically keep you informed of Vivox news and product updates. You may opt-out of receiving this information at any time.
We may use non-identifying and aggregate information to provide you with customer support, to troubleshoot problems and to improve our products and services.
Vivox may disclose your information (including personally identifiable information) if it believes in good faith that it is required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. Vivox may disclose personally identifiable information in special circumstances when it has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the terms and conditions for its services, or to protect the safety and/or security of its users, Vivox or the general public.
Vivox may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of the service. For example, Vivox might inform third parties regarding the number of unique users who visit the service or the demographic breakdown of the registered users of the service. The third parties to which Vivox may provide this information may include potential or actual advertisers, providers of advertising products or services (including vendors and Web site tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
Vivox strives to provide secure transmission of your information from your computer to Vivox’s servers through industry-standard techniques. For example, Vivox has put in place physical, electronic, and managerial procedures for the purpose of safeguarding and securing the information Vivox collects from its users.
You should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart security systems. As a result, while Vivox strives to protect your information, Vivox cannot ensure or warrant the security and privacy of any information you transmit to Vivox, and you do so at your own risk.
Protecting the privacy and online experience of children is especially important to Vivox. For that reason, Vivox never collects or maintains personally identifiable information from any person Vivox actually knows is under 13 years of age. In addition, no part of the Vivox service offering is designed for or directed to anyone under 13 years of age.
You can correct factual errors in your personally identifiable information by sending Vivox a request to email@example.com. To protect your privacy and security, Vivox will also take reasonable steps to verify your identity before granting access or making corrections.
You may also opt-out from the processing by Vivox of your personal data by sending Vivox a request to firstname.lastname@example.org. However, if you do so, Vivox will not be in a position to provide its products and/or services to you.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Vivox from Vivox’s system. The need to back up Vivox’s systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for Vivox to locate.
Should you have other questions or concerns about these privacy policies, please send Vivox an email at email@example.com.